Refund policy

Last updated: September 3, 2026

At CINETIX LLC, we are committed to providing a clear, fair, and reliable purchasing experience.

Our products are digital products, including breed-specific dog guides, training and behaviour guides, nutrition and care resources, ebooks, downloadable files, and other educational digital content.

Because digital products are delivered electronically and may be accessed immediately after purchase, different refund conditions apply compared with physical products.

Please read this Refund Policy carefully before completing your purchase.

1. Merchant Information

CINETIX LLC
EIN: 98-1967524
8206 Louisiana Blvd NE, Ste A #9384
Albuquerque, NM 87113
United States

Email: contact@cinetixllc.com
Phone: +1 3058510166
Website: cinetixllc.com

2. Products Covered

This Refund Policy applies to all digital products sold through cinetixllc.com, including:

• Breed-specific dog guides

• Dog training and behaviour guides

• Nutrition and feeding guides

• Grooming and everyday care resources

• Puppy and senior dog guides

• Educational ebooks

• Downloadable PDF files

• Checklists and digital resources

• Other downloadable digital content

Our products are delivered electronically and are designed to be accessed or downloaded after purchase.

3. Digital Products

Because our products are digital and may be delivered or accessed immediately after purchase, purchases are generally considered final once the digital content has been delivered, accessed, or downloaded.

Refunds may nevertheless be available in the circumstances described in this Policy or whenever required by applicable law.

Nothing in this Refund Policy is intended to limit any mandatory consumer rights that cannot legally be excluded.

4. Withdrawal From Digital Purchases

Depending on the laws applicable to a customer's purchase, certain withdrawal or cancellation rights may apply.

Where permitted by applicable law, these rights may cease once the supply of digital content begins if the customer has expressly requested or consented to immediate access to the digital product and acknowledged that beginning delivery may result in the loss of the applicable withdrawal or cancellation right.

Any mandatory consumer rights provided by applicable law will always be respected.

5. When a Refund May Be Available

You may contact us to request a refund or review if:

• You were charged more than once for the same purchase.

• You received a different digital guide from the one you purchased.

• The digital file is corrupted or cannot be opened.

• The download or access link does not work.

• You did not receive the digital product after successful payment.

• A technical problem on our side prevents you from accessing the purchased product.

• You were charged an incorrect amount.

• A transaction was made without your authorization.

• You purchased the wrong guide and have not yet accessed or downloaded it.

• A refund, replacement, cancellation, or other remedy is required under applicable law.

Where appropriate, we may first attempt to resolve a technical or delivery issue by providing a replacement file, corrected access link, or other reasonable assistance.

6. Change-of-Mind Refunds

Except where applicable law provides otherwise, we generally do not provide refunds when:

• You simply change your mind after purchasing.

• You no longer want or need the guide.

• You have already accessed or downloaded the digital content.

• You purchased a guide for the wrong dog breed despite the breed being clearly identified before purchase.

• You did not read the product description before purchasing.

• You expected information that was not included in the product description.

• You do not personally like the writing style, format, design, presentation, recommendations, or educational content.

• The information provided does not produce a particular training, behavioural, nutritional, or care result for your dog.

Each product page provides information about the corresponding guide so customers can understand what they are purchasing before completing payment.

Nothing in this section limits any mandatory rights provided by applicable law.

7. Technical Problems

If you experience difficulty downloading, opening, or accessing your digital guide, please contact us.

Where appropriate, we may:

• Send a new download link.

• Resend the purchased guide.

• Provide a replacement file.

• Correct an access issue.

• Provide reasonable technical assistance.

If a technical issue on our side prevents us from supplying the purchased digital product and we are unable to resolve the problem, a refund may be issued where appropriate.

8. Reporting a Problem

We recommend contacting us within 14 days of your purchase if you experience a technical, payment, delivery, or access problem.

This allows us to investigate and resolve the matter efficiently.

The 14-day period in this section relates to reporting customer service issues and does not reduce, replace, or limit any longer mandatory right that may be available under applicable law.

9. How to Request a Refund or Review

To request a refund or ask us to review a purchase, contact:

contact@cinetixllc.com

Please include, where available:

• Your full name.

• The email address used for the purchase.

• Your order number.

• The name of the digital guide purchased.

• The date of purchase.

• A brief description of the issue.

• Screenshots or other relevant supporting information, where appropriate.

Providing complete and accurate information will help us investigate your request efficiently.

10. Response Time

We aim to review and respond to all refund requests and customer service enquiries within a maximum of 2 business days, Monday through Friday, excluding public holidays.

Requests received during weekends or public holidays will begin to be processed on the next business day.

11. Duplicate Charges

If you believe you were charged more than once for the same purchase, please contact us as soon as possible.

Once a duplicate payment has been verified, the duplicate charge will be refunded to the original payment method.

12. Incorrect Digital Products

If you receive a digital guide different from the one you purchased, please contact us.

We will normally provide access to the correct guide.

If we are unable to provide the product you purchased, we may issue a refund where appropriate.

13. Unauthorized Transactions

If you believe a purchase was made without your authorization, please contact us promptly with the relevant transaction information.

We may request reasonable information necessary to identify the transaction and investigate the claim.

Nothing in this section prevents customers from exercising any rights available through their bank, card issuer, payment provider, or applicable law.

14. Approved Refunds

If a refund is approved, it will generally be issued to the original payment method used for the purchase.

Once CINETIX LLC has processed the refund, the time required for the funds to appear in your account may depend on your:

• Bank.

• Credit or debit card issuer.

• Payment provider.

• Financial institution.

Processing times after a refund has been issued by us are outside the direct control of CINETIX LLC.

15. Payment Disputes and Chargebacks

If you experience a problem with a purchase, we encourage you to contact us first so that we have an opportunity to investigate and resolve the matter.

Our customer support team will make reasonable efforts to resolve legitimate payment, delivery, technical, or access issues.

Nothing in this Policy restricts any legal right you may have to contact your bank, card issuer, payment provider, or other competent authority.

16. Fraud and Abuse

CINETIX LLC reserves the right to refuse a refund request where there is reasonable evidence of:

• Fraud.

• False or misleading information.

• Intentional abuse of this Refund Policy.

• Repeated misuse of refund requests.

• Attempts to obtain digital content without legitimate payment.

• Other fraudulent or abusive activity.

Each request will be evaluated based on its individual circumstances and subject to applicable law.

17. Educational and Veterinary Disclaimer

CINETIX guides and digital resources are provided for general informational and educational purposes only.

The information contained in our products is not intended to replace professional veterinary diagnosis, treatment, advice, or care.

Customers should consult a qualified veterinarian regarding their dog's health, diet, medical condition, treatment, or individual needs.

Individual results may vary depending on factors including the dog's age, health, breed characteristics, environment, training history, and individual circumstances.

A refund will not generally be provided solely because a customer does not achieve a particular training, behavioural, nutritional, health, or care outcome, except where required by applicable law.

18. Mandatory Consumer Rights

Nothing in this Refund Policy is intended to exclude, restrict, waive, or limit any consumer right or legal remedy that cannot lawfully be excluded.

Where applicable law provides customers with rights that are more favorable than the terms described in this Policy, those mandatory rights will apply.

19. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes to our products, business practices, services, or legal requirements.

The current version will be published on our website together with the corresponding “Last updated” date.

Changes will not remove any mandatory rights applicable to purchases made before an updated version takes effect.

20. Contact Us

If you have questions about this Refund Policy, experience a problem with a purchase, or would like us to review a transaction, please contact:

CINETIX LLC
8206 Louisiana Blvd NE, Ste A #9384
Albuquerque, NM 87113
United States

Email: contact@cinetixllc.com
Phone: +1 3058510166
Website: cinetixllc.com

We aim to respond to customer enquiries within a maximum of 2 business days, Monday through Friday, excluding public holidays.